Intelligence Analyst

Department: Customer Success / Intelligence

Reports to: Head of Customer Success / COO

Role Overview

We are seeking a highly capable Intelligence Analyst to work directly with clients on the ground, helping them operationalize and extract value from the Alpha platform.

This is a client-facing, operational role — not a pure technical or data science position. You will act as the bridge between our technology and real-world use cases, ensuring clients can effectively use the platform to generate actionable intelligence.

You will travel to client sites, support live environments, guide teams, and help translate data into clear, practical outcomes.

Key Responsibilities

Client Engagement & On-Site Support

Travel to client locations to support deployments and operational use

• Work directly with client teams to understand their objectives and workflows

• Act as a trusted advisor during onboarding and ongoing operations

Operational Intelligence

• Use the Alpha platform to extract relevant insights from complex datasets

• Guide clients on how to interpret and act on intelligence outputs

• Support real-world use cases by aligning platform capabilities with operational needs

Training & Enablement

• Train client teams on how to effectively use the platform

• Develop best practices and playbooks for different use cases

• Ensure clients are self-sufficient while maximizing platform value

Customer Success & Value Delivery

• Ensure clients achieve measurable outcomes using Alpha

• Identify opportunities to expand usage and deepen engagement

• Act as the voice of the client internally, providing feedback to product and engineering teams

Problem Solving in the Field

• Assist clients in navigating ambiguous or complex scenarios

• Adapt quickly to different environments, industries, and operational challenges

• Provide structured thinking and clarity under pressure

Requirements

Experience

• 3–7 years in intelligence analysis, operations support, consulting, or customer-facing analytical roles

• Experience working directly with clients or stakeholders in high-pressure environments

• Background in geospatial intelligence, security, investigations, or data-driven operations is a strong plus

Skills

• Strong analytical thinking without needing to be deeply technical

• Ability to translate data into clear, actionable insights

• Excellent communication and interpersonal skills

• Confident presenting to and working with senior stakeholders

Mindset

• Highly adaptable and comfortable working in dynamic, on-site environments

• Strong ownership and accountability

• Solutions-oriented with a focus on outcomes, not just analysis

• Comfortable with frequent travel and client interaction

What We’re Looking For (Non-Negotiable)

• You are client-ready — professional, credible, and confident in front of customers

• You can turn complex data into simple, actionable decisions

• You thrive in real-world operational environments, not just behind a screen

• You take ownership of outcomes, not just tasks

Nice to Have

• Experience in customer success, consulting, or field operations roles

• Familiarity with geospatial platforms, mapping tools, or intelligence systems

• Exposure to government, security, or enterprise operational environments

• Multilingual capabilities

Why Join

• Work directly with high-value clients on real-world operational challenges

• Be at the front line of how intelligence is applied, not just built

• High-impact role with direct visibility into client success

• Dynamic environment with travel and diverse use cases